Facility Director – Chennai

Growth Strategy:

• Hiring of specialized doctor teams for key revenue generating specialties.
• Liasoning with Consultant teams to improve patient care outcomes, Visiting doctors empanelment to drive and focus new specialities and improve OPD footfalls and revenue, Clinical team building.

Profit Enhancement & Services Excellence:

• Improve topline and EBITDA, consistently, as per Budget.
• Analysis and growth of different specialities, budget vs actual achievement, Average Revenue per occupied bed and Average Revenue per Patient, payor mix, key levers to contribution for top line achievement & EBIDTA, occupancy, ALOS monitoring, recovery outstanding, cost benefit analysis, material consumption, OP to IP conversions, gross contribution margins, admissions and discharges, monitoring pay out to revenue achievement, analysis of discount percentage.
• Lead Management and Conversions of various products and monitor pipeline and leakages
• Cost and stock optimization of Pharmacy and non-Pharmacy items. Bench marking against other unit scores.
• Patient care services, analysis of discharges, feedback analysis of patients with Root Cause Analysis and Corrective & Preventive Actions.

Cost Management:

• Create pre-defined ‘surgery packages’ in the Hospital Information System to track and control consumption.
• Negotiate purchase of new medical equipment and consumables.

Operational efficiency:

• Close coordination and liasoning with team of head of departments to streamline operationsand cost effective strategies
• Material and pharmacy inventory levels, stock outs, bounce items, consumables
• Optimisation, out of drug formulary item monitoring, conduct regular audits of
• stores,  and analysing positive and negative variations, GRN delays, reusability of items as per SOP and analysis of consumption against best practices
• Capex requirements of maintenance and biomedical equipment’s  downtime, daily repairs and maintenance, optimisation of electrical units consumption,
• Overview of statutory and licenses, renewal of agreements

HR:

Manpower utilisation, overtime reduction, nursing protocols , induction , KRA goal  Setting for In charges , employee engagement activities, creating multitasking leaders and career progression, training and development of outsourced services, creating check list for audit and skill enhancement.

Manpower Productivity/ Optimization:

• Conduct productivity analysis on doctor pay-outs and identified inefficiencies to optimize doctor cost
• Develop Norms for Nursing, Technician and Non-Medical staff through extensive benchmarking, data analysis and discussions with relevant experts.

Quality and Clinical governance:

• Coordinate for NABH surveillance audit and post audit closure report for non compliances.
• Effective monitoring of quality indicators with code blue, code red, disaster management, medication errors, bed sores, needle stick injuries, antibiotic compliance with active participation in Committee meetings, Mortality and Morbidity meetings, infection control meetings, Grievance committee, Safety committee.
• Monitor clinical outcomes viz IVF Outcomes success rates, Normal vs LSCS, Open and close audits  for MRD, monthly reports ( PNDT, communicable diseases, deaths and births)

Marketing:

• Formulating and implementing strategies and reaching out to unexplored market segments / customer groups for business promotion and expansion.
• Gathering market intelligence, tracking competitor activities and providing valuable inputs for fine tuning marketing strategies.
• Organizing several promotional campaigns / technical presentations to facilitate new product development with major focus on brand establishment, market penetration and ameliorate business.
• Handle Doctor Referral /Corporate Sales/IVF Marketing  Team  & Client of Referrals
• Corporate Client in MNC’s ,PSU’s ,TPA.
• Recovery from TPA & other Corporates

Revenue Assurance:

• Proactively monitor patient billing transactions to minimize any intentional or unintentional leakages and take steps to prevent repeat of same in future.
• Ensure pricing function is constantly adding value by preventing leakages and recovering revenues and margins.
• Dashboard, KPI Monitoring & Ad Hoc Support – Monitor all revenue streams to proactively identify leakages through dashboards, KPIs and alarms.
• Identify and timely implement best revenue cycle management practices from within or outside healthcare industry, to prevent risks on revenue or help in enhancement of revenue.
• Liaising with TPAs for reducing unjustified deductions

Business Intelligence:

• Drive business intelligence reports as per business requirement
• Work closely with IT and Core Finance team for creating “Billing rule engine” (Artificial Intelligence)
• Work closely with IT for testing of modified HIS process flows
• Propose HIS process flows for improving billing operations and functionality
• Ensure process controls and alarms are in place to prevent and detect fraud in billing.

Security Management:

• Authoring and practicing without any kind of compromise all surveillance activities.
• Conceptualizing Security Procedure manual to simplify the related functions and to avoid any sort of uncertainty in future.
• Strictly dealing with safety and traffic violence.
• Ensure rigid control of identification of systems.
• Organizing training programs and validating employees undertaking it.
• Looking out for fires or hazards within the company premises.

Academics:

• Organinsing Continuous Medical Education seminars and conferences.
• Coordinating and organizing internal training for staff of different categories.

People Management & Stakeholder Alignment:

• Lead cross functional teams across Unit
• Responsible for their performance, training & development
• Work with Clinical Dept HODs & Medical committees to make policies & protocols for all hospital operations.