Coordinator – IVF – Indore

Key Responsibilities:

• Convert potential patients through strong product knowledge; confidence in our specialty, explain the benefits/ superiority of processes at our facility.
• Provide accurate and timely assistance to the caller.
• Handle enquiries and route to concerned person/department whenever necessary.
• Responsible for updating consultant of the day’s appointment.
• Inform patients regarding doctor leave/delay, reschedule appointments as per patient convenience.
• Maintain updated information regarding rates, marketing campaigns, packages, star dial numbers etc.
• Greet customers and ensure patient/family is comfortably seated.
• Enquire about the procedure/surgery required.
• Provide formal estimates, keep a record and track of all estimate sheets; follow up 2 days before stated date of IVF procedure as shared by patient.
• Keep Consultants informed at the start of the day regarding confirmed appointments.
• Inform consultants on patient admission.
• Be updated on new consultants, upgraded skills of consultants.
• Coordinate intradepartmental meetings and academic sessions.
• Aware of launch of new procedures, surgery packages, pricing updates.